Murphy posits that many of the digital media experiences we create--be they apps, videos, blogs, and so on--create dead end experiences for many of the users whose interest we want to convert into action may not be accurately measured by the standard ROI metric. Instead, he suggests, we should examine return on investment as returns on interaction and influence--ultimately, creating a greater return on engagement. Implied in this new approach is that is through engaging our audiences, and empowering them to share and engage their networks in a ripple effect, we can more accurately measure how effective our efforts can be.
Now, if we take this concept and look at it through the lens of a nonprofit organization, the question becomes: "How can we increase a return on engagement for both our community supporters and the communities we directly serve?"
Murphy and Debra Askanase both bring up concepts familiar to everyone in our community: advocacy and ownership. Whether we realize it or not, the efforts and support of the talented staff, volunteers, contributors, and community members who get involved with our nonprofits have embodied the advocacy mission by taking ownership in our organizations.
